Access and Accessibility
Antoinette is committed to creating an inclusive shopping environment that welcomes and accommodates all customers, with thoughtful attention to physical accessibility, sensory considerations, and diverse shopping preferences. The boutique’s Grand Street location features a street-level entrance with a smooth transitional threshold that allows easy access for wheelchair users and those with mobility devices. The interior space has been designed with generous circulation pathways exceeding ADA requirements, ensuring comfortable navigation between display areas even during busy periods. Adaptable display fixtures at varying heights allow merchandise viewing from multiple perspectives, including seated positions, while portable seating is readily available throughout the space for those who require rest periods during shopping. The fitting rooms include a spacious ADA-compliant option featuring support bars, a comfortable bench, and adjustable lighting controls, with an easily maneuverable curtain system that provides privacy while accommodating assistive devices.
Recognizing that traditional retail environments can present sensory challenges for some shoppers, Antoinette offers Sensory-Considerate Shopping appointments scheduled during quieter periods, typically before regular opening hours or during specially designated evenings. During these sessions, lighting is adjusted to eliminate fluorescent flicker, music volume is reduced or customized to client preference, and ambient scents from display candles are minimized. Staff members receive specialized training in communication adaptability, including awareness of diverse communication styles and sensitivity to non-verbal cues indicating overstimulation or discomfort. Written information about products, including materials, care instructions, and pricing, is available in large-print formats, and digital versions can be accessed through QR codes for customers who use text-to-speech technology. Service animals are always welcome throughout the boutique, with water bowls available and designated quiet resting areas where animals and their handlers can take breaks from the shopping environment if needed.
For customers unable to visit during standard hours due to work commitments, caregiver responsibilities, or other constraints, Antoinette offers flexible By-Appointment shopping outside regular business hours. These sessions can be scheduled as early as 8:00 AM or as late as 9:00 PM on weekdays, providing access to the full boutique experience during times that accommodate diverse lifestyles and obligations. Customers who prefer not to navigate public transportation or parking challenges can utilize the boutique’s partnership with accessible ride services, with fare coverage available for qualifying purchases. For those unable to visit the physical location due to mobility limitations, health concerns, or geographic distance, Antoinette’s Virtual Shopping service provides live video consultations with stylists who guide remote viewers through current collections, demonstrating garment details and movement while providing personalized recommendations based on established preferences or discussed requirements.
The boutique prioritizes financial accessibility within its commitment to quality and sustainability, offering thoughtfully structured programs that make investment pieces more attainable across diverse budget constraints. The previously mentioned layaway and installment payment options allow for purchase planning without interest charges, while the Wardrobe Building Workshop series provides education on strategic approaches to quality investment that maximize long-term value while respecting immediate financial parameters. The quarterly Pre-Loved Pop-Up events featuring previously owned Antoinette pieces create entry points to quality brands at reduced price points, allowing more customers to experience the benefits of well-crafted garments. The boutique’s team receives regular sensitivity training regarding diverse financial circumstances, emphasizing respectful, pressure-free interactions that honor each customer’s unique priorities and constraints while providing genuine value through education, quality, and service regardless of purchase amount.




























